Shipping
We currently use the Royal Mail and Parcel Force for all our shipping requirements. Postage charges are calculated based on the weight of the products, packaging material and destination. We aim to post within 48 hours of receipt of order and will advise you by e-mail if this is not possible.
We may, occasionally, use recycled packaging/envelopes in order to keep prices down and, in a small way, do our bit to save the planet!
We obtain a proof of posting and, for UK buyers, offer recorded and special delivery as postage options. It is recommended that for items valued over £30 you use special delivery as this provides extra insurance should your goods be damaged or lost in the post. You can find out more about insurance at the Royal Mail website.
We will do whatever we can to assist, should there be problems with Royal Mail, but cannot be held responsible for losses unless an insured service has been requested.
If you have any questions relating to our shipping policies, please e-mail shipping @ programme-collector.co.uk
Returns
We hope you will be satisfied with your purchase but if you do wish to return any items for a refund then we ask you to contact us within 28 days of receipt of the goods. Provided the goods are returned to us in the same condition as they were despatched by us, with the original packaging we will fully refund the price of the items along with the outgoing delivery cost.
We must be informed prior to the return of any items.
If you wish to contact us about a return, please e-mail returns @ programme-collector.co.uk |
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